Monday, December 06, 2010
MelRakyat (Citizen Mail) was introduced by Pos Malaysia to cater for the needs of the "Rakyat" (citizen) on the raise of the new tariff for domestic mail in 1 July 2010. Where the public can still send domestic letter with old rate (30c) instead of the new rate of 60c. It is similar to the aerogramme but only for domestic posting and no paper, insertion allowed in the letter. MelRakyat was released on 26 Apr 10, but it is not widely available at all post office during that time. On my recent purchased at HQ, I was told that the stock is limited. I am not sure Pos Malaysia will re-print more in the future (since it is kind of a definitive issue) or the stock is really low as claimed by the post staff.
I posted few "MelRakyat" addressed to myself for the purpose of testing out various configurations, i.e. sent it as per requirements (as shown above) before and after the new tariff, sent with insertion (paper) and sent to oversea. I will post the test results in my coming posting.
In recent months, I did lot of testing and try to form some kind of study related to the post efficiency and improvement. My previous post on the complaint was one of the test on the customer service, of course I am not the one who removed the stamps, the incident happen at the right time for me to carry out the desired test. I will post more test results in year 2011 on various category. I want to do something different from other blog which merely shown philatelic cover and stamp without any descriptions, behind the scene (the postal operations, the stamp design, the usage statistic, the efficiency) or some study subject or research. Well, this is my next year blogging goal. Oops, I shouldn't leak what is my 2011 blogging plan, I should wait for the Christmas or New Year article posting :-)
Stayed tune for more.
I was told by the post staff the current Bukit Raja Mail Processing Center is closed and shifted all it's operations to the New Mail Center (NMC) in Shah Alam. This apply to mail processing center in Dayabumi (Post HQ). I can't recalled the last working date for Bukit Raja, so I didn't try to obtain the last operation day cancellation. Anyway, above is the recent clear and neat 1Malaysia postmark from Bukit Raja.
Last month, I received a Registered letter from Thailand which I feel very disappointed. At least 5 to 6 stamps were removed illegally from the letter during the transit from Bangkok to Kuala Lumpur. I immediately lodge an online complaint to Pos Malaysia, seeking for a satisfaction clarification on what is the caused of this unfortunate incidents and who is the culprit behind this. Well, this is a big thing for a philatelist who always treasure stamps and covers and wanted to make sure this will not happen again.
I know there is nothing much I can do and no compensation since the inside contents is not tampered or damaged. At least this complaint will raise alert and awareness to the postal authority to trace and identify the problems and caused.
To my surprise, Pos Malaysia responded to me via a call within 3 working days although the auto responded email said it will response within 7 days. To summarize the flow, the online complain was received by HQ, routed to the district post processing center, in this case is Puchong. The Manager and Assistant Manager received a copy of my complaint and my scan image (above) via fax.
After the investigation, the Assistant Manager called me to apologize this matter happen to me, he explained to me the trace of this letter starting from Bangkok, entering to Malaysia, until the postman delivered to my home address. There were many people in between handling it and they couldn't find who is the culprit. He also personally questioned the postman and gave briefing to all the staffs on always taking care of customer's letters. The postman even dropped by my house to explain the situation (that is the second surprise). Although is a small complaint, but I am happy with the response and seriousness of Pos Malaysia acting and responding to their customer.
I accepted the apology and agreed to close this case. If you have similar problems or need to lodge a complaint, you can go to: